🔄 Return & Refund Policy

Effective Date: [Insert Date]

At MMKB Tops, customer satisfaction is one of our highest priorities. We want every customer to shop with confidence, knowing that we provide a fair, transparent, and customer-friendly return and refund process.

Please read this policy carefully before making a purchase.

📅 Return Eligibility

We accept return requests within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • Item must be unused, unworn, and unwashed
  • Item must be in its original condition
  • Original tags and packaging must be included
  • Product must not show signs of damage, misuse, or alteration

For hygiene, safety, and quality assurance reasons, we reserve the right to refuse returns that do not meet our eligibility requirements.

📝 How to Request a Return

Before sending any item back, customers must first contact our support team for return authorization.

Return Request Information

Please include the following details in your email:

  • Full name
  • Order number
  • Reason for the return
  • Photos of the item (if damaged, defective, or incorrect)

Contact Email

Once your request is approved, we will provide complete return instructions along with the correct return address.

💸 Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

If approved:

  • Refunds will be issued to the original payment method used during checkout
  • Refund processing typically takes 3–7 business days
  • Your financial institution may require additional time to post the refund to your account

Important Notes

  • Original shipping charges are generally non-refundable
  • Shipping fees may only be refunded if the issue was caused by our error (incorrect or defective item)

🔁 Exchanges & Replacements

We gladly offer exchanges or replacements for:

  • Damaged items
  • Defective products
  • Incorrect items received

To qualify, customers must contact us within 48 hours of delivery and provide clear photo evidence of the issue.

Depending on product availability, we may offer:

  • A replacement item
  • An exchange
  • A full refund if replacement is unavailable

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of our mistake.

We Cover Return Shipping If:

  • Wrong item was shipped
  • Product arrived damaged
  • Item is defective upon delivery

Shipping costs are otherwise non-refundable.

❌ Non-Returnable Items

For quality assurance and hygiene reasons, the following items are not eligible for return:

  • Used, worn, or washed items
  • Products without original packaging or tags
  • Returns requested after 30 days of delivery
  • Items damaged due to customer misuse

❌ Order Cancellation Policy

Orders may be canceled within 24 hours of purchase.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible.

If you need to request a cancellation, please contact us as soon as possible.

📦 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the item received
  • Photos of the packaging and shipping label

After verification, we will provide an appropriate solution, which may include:

  • Replacement item
  • Exchange
  • Full refund

📍 Return Address

To ensure accurate processing and avoid delays, the return address will only be provided after your return request has been approved by our support team.

📞 Contact Us

If you have questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Business Name: MMKB Tops
Website: mmkbtops.com
Email:
Phone: +1 (813) 656-9574
Address: 5018 N Clark Ave, Tampa, FL 33614, United States

🕒 Customer Support Response Time: 24–48 business hours