🔄Return & Refund Policy

🔄 Return & Refund Policy

At mmkbtops, customer satisfaction is our top priority.
If you are not fully satisfied with your purchase, we offer a 30-day return and refund policy to ensure a risk-free shopping experience.

📅 30-Day Return Window

You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • ✅ Item must be unused and in original condition
  • 📦 Item must be in original packaging
  • ❌ Item must not show signs of wear, damage, or misuse

⚠️ Returns that do not meet these conditions may be declined.

📝 How to Request a Return

Before sending any item back, please contact us first.

📧 Email: support@mmkbtops.com

Include the following:

  • Your order number
  • Full name
  • Reason for return
  • Photos (if item is damaged, defective, or incorrect)

👉 Once approved, we will provide the return address and instructions.

💸 Refund Process

After we receive and inspect your return:

  • 📩 You will be notified of approval or rejection
  • 💳 Approved refunds are issued to your original payment method
  • ⏱️ Refund processing time: 3–7 business days after approval

👉 Original shipping fees are non-refundable, unless the return is due to our error.

🔁 Exchanges

We offer free replacement or exchange for:

  • Damaged items
  • Defective products
  • Incorrect items

Please contact us within 48 hours of delivery with proof (photos).

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or worn items
  • Items without original packaging
  • Returns requested after 30 days

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If the return is due to our mistake (wrong/damaged item), we will cover all costs

❌ Order Cancellation

  • Orders can be canceled within 24 hours of purchase
  • After processing or shipping, cancellation may not be possible

📦 Damaged, Defective, or Incorrect Orders

If you receive a damaged or incorrect item:

📩 Contact us within 48 hours and provide:

  • Order number
  • Clear photos of item and packaging

👉 We will offer:

  • Replacement
  • Or full refund

🏢 Return Address

Return instructions and address will be provided after approval to ensure proper handling and tracking of your return.

📞 Contact Us

For any questions regarding returns or refunds:

⏱️ Support response time: within 24 hours (business days)